The stores generally carry the same items, though there may be some variations and stock fluctuations.
Generally, items available online (and so much more!) may also be purchased in stores. We do weekly inventories to keep the stores well stocked with all our wood customizing options (plaques, frames, accent shapes, stock lettering, etc.) so there is always plenty to choose from available in stores. If
you are looking for something very specific that you see on the website and prefer to come in person, please contact the store directly first to confirm those exact pieces/colors on hand before making a special trip. Our store employees are wonderful at working with you in person to help arrive at the perfect piece for your needs!
Please note our fully Custom Cut items (larger signs, engraved pieces, custom lettering options, etc.) can be purchased in stores, but are not available to take home the same day.
Yes! We have a wide array of customizable wood options in our stores (the sky is the limit with what you can create with our wood collection!), as well as an ever-changing curated assortment of commercial wares.
We cannot always guarantee a personalizer on staff in stores, however during the Christmas season we try to have a personalizer in each store as regularly as possible. If you’re making a trip requiring personalization and need same day, we recommend giving us a call first to double check! If a personalizer is not on duty, we generally have a 24-hour turnaround for personalized items.
When created in store, our signs are generally ready in 20 minutes or so. This time may vary depending on complexity, if there are orders ahead of you, etc. During our holiday rush or if finalizing your item close to closing time, you may need to pick your item up the next day.
Many listings have options for color, font, ribbon, and other specifications of your choice. If you’re interested in modifications not identified in customizable options for your specific selection, please message us in advance of purchasing, email infosaraboocreek@gmail.com. We would be
happy to let you know the feasibility, time frame, and if there are any additional charges involved.
**Please note, we craft our hand personalized ornaments in advance batches to prepare for the busy holiday season and may not be able to accommodate certain requests. If the request is pivotal to your selection, please message us before purchasing. If a request is simply noted on an order and we are unable to accommodate (particularly during the busy season), we will fill your order with the item ordered as is.
We miss you! We would love to help you create something for you -- we ask that you contact us via the website contact form or email infosaraboocreek@gmail.com to initiate that process. Please note there may be a small design fee when creating a piece this way as more time intensive interactions are often required with staff. We cannot guarantee these items will be completed on the same day, and there may be a longer delay for these custom inquires during our busy Christmas season.
We are honored you have thought of us, however we do not wish to copy other creators’ work and have created our items to represent our shop. If we can offer something to fit your needs within our range of work we would be happy to consider you request.
Our online signs can generally be modified to suit your needs (color, size, finish, substitution of other elements within our range of work, etc) either within an existing listing or by contacting us directly. However, currently we are not generally taking on fully customer designed work.
To select store pick-up, you must first enter your shipping address. The system limits store pick-ups to people within an hour radius. If in-store pick-up does not show up since you live further, but you would still like to pick-up your order you can enter our Crest Hill location as the shipping address and all pick-up store locations should show. Our Crest Hill address is 2313 Plainfield Rd, Crest Hill, IL 60403
Your order often will not be ready to pick up the same day – you will be notified via the phone number entered on the order when your order is at the store and ready for pick up. All online orders are routed through our Crest Hill workshop and forwarded to stores or fulfilled in the workshop as needed depending on the item purchased, its processing time, and store availability. Some online store orders are fulfilled quite quickly (most ornaments, Nora Fleming purchases, many signs and frames), while others take a few days to complete, or even but longer depending on your item's processing time (for example, large custom cut signs may take 1.5-2 weeks to complete).
The fulfillment time for your order solely depends on the items purchased and their processing times. You will receive an email when your order has been shipped. If you select store pick-up, you will receive a phone call to the number you provided. Whenever possible these items will be sent sooner, but will typically leave our shop within the times listed below:
- SaraBoo Ornaments (those requiring only hand personalization): 1-3 business days
- SaraBoo Made to Order items (most signs, frames, and some ornaments): 3-7 business days
- SaraBoo Custom Cut or Engraved items: 7-9 business days
- Commerical items that are not handcrafted: 2-3 business days
Please note that as we get closer to our holiday season (Nov. 15- Dec. 31) these timelines may vary. Please contact us with questions on a specific item if needed.
Our goal is always to ship as soon as your item is completed and within the time frame outlined for your item. Our listings will indicate our production
times necessary to complete your order, which is the time frame expected BEFORE the item is shipped, see question above for more details. We will then ship based on your shipping selection at checkout – you can choose standard shipping (USPS) or Priority shipping with USPS or UPS. We have had the best experience with UPS and prefer to ship with them whenever the shipping amount paid allows. Unfortunately, we have no control over actual shipping times once packages leave our workshop and cannot make any “guarantees” in that regard.
*During our busy holiday season (Nov.15-Dec.31) we may have changes to production times or shipping recommendations.
Very often in this situation the package will end up showing up within a few days. It may have been delivered to a neighbor or still be with your mail carrier, so please be patient for a few days. Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations (we have no additional information on your package beyond the same tracking number you receive). Unfortunately, we cannot refund or replace any orders that have been marked as ‘delivered,” but we will try to find another helpful option such as a significantly reduced replacement if possible.
More recently the post offices have not been scanning packages at every location when they arrive. This causes there to be days when an item appears lost. Often the item will show up within a few days at the location distribution center and from there it will be delivered. Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations (we have no additional information on your package beyond the same tracking number you receive).
If your item is one of our customized or personalized wooden items, it is made and personalized just for you, thus all sales are final. That said, if there are any issues with your purchase, please contact us and we’ll work with you to find a happy resolution:
If a mistake was made by us (we’re so sorry!), we will first attempt to correct the mistake by replacing parts whenever possible (often changing out an incorrectly personalized element is an easy fix!). If a simple fix doesn’t make things right, we will remake and reship the ornament right away at our expense.
If the mistake was made by the customer, such as a spelling mistake, incorrect name, etc. (these things happen to the best of us!), we will work with you to remake pieces or replace the ornament or part as needed. Remade pieces and replacement shipping cost are the responsibility of the customer, but we will try to help minimize the frustrations as much as possible.
For items that are not custom made or personalized please email us at infosaraboocreek@gmail.com to arrange an exchange or return.
We have several personalizers working in the shop whose personalization may not look identical to the one in the example. Your personalization request may also impact the appearance – for example, longer names/phrases will be written smaller to fit in the space allowed. If you have specific personalization requests, please indicate them on your order.
**Please see our PERSONALIZING TIPS for more on personalization.
If ribbon is shown it is generally included (unless there is a ribbon “add-on” option in the listing, or it is indicated otherwise). Occasionally ribbon supply issues occur outside of our control; if we have to make any substitutions, we will choose an alternative as close as possible to the ribbon shown, or one that compliments the item well.
Our larger signs are generally stained or raw wood on the back. Our ornaments are generally dark stained on the back, and tabletop frames are generally painted on the back. Occasionally pieces may show some “smoke” from our cutting process. If you require a painted back, please message us and we’d be happy to send you an upgraded listing.
We do have sales in stores and online from time to time. We do not have a set schedule of when items will go on sale. If you would like to be notified of our sales make sure you join our shoppers club to get the scoop first! You can also follow our social media to watch for any promotions (follow us on facebook & instagram @saraboocreek).
Our Shoppers Club is our exclusive loyalty program giving us the chance to thank our customers! Shoppers will be notified of any sales or promotions, be rewarded for shopping with our point program, and receive additional perks like a birthday “treat!” At the moment, our online shoppers club and in-store are two separate programs, and the points will not be combined.
If you contact us shortly after your order and before it is processed, we may be able to help you, but it will depend on the items ordered as well as when the order was placed. We are not able to modify orders during our holiday rush (Nov 15-Dec 31).
If you contact us shortly after your order and before it is processed, we may be able to help you. We will likely have you place the second order WITH shipping and refund you the difference as adding this item may make your original shipping costs more due to its weight.
Please note we may be unable to modify orders during our holiday rush (Nov 15-Dec 31). **